FAQS

Is kick-off likely to change?

Until confirmed, any fixture date could change due to how games are shown on television and participation in other competitions. If your chosen game does change, we will email you confirming this. With this in mind, it is important that you do not finalise any travel arrangements until the date and kick-off time of the fixture is confirmed.

What is a Matchday VIP Experience?

A Matchday VIP Experience allows you the flexibility and choice to enjoy the match you want in the way you want it. Packages are available to purchase for a one-off game, for the fixture of your choice.

For many fans, football’s more than just a game, and Matchday VIP is more than just watching it. It’s the build-up, the anticipation, the excitement. It’s being waited on hand and foot, watching all the action from some of the best seats in the house.  With Matchday VIP you don’t just get ninety minutes of football, you get a winning combination that makes for one unforgettable day out at the Theatre of Dreams.

Whether it’s a gift, a celebration, or a way to impress important business contacts, being a Matchday VIP at Manchester United is one of the most prestigious tickets in the game.

How / when will I get my tickets?

Please see below postage and collection details. Tickets are dispatched once the game is confirmed.

Tickets will be held for collection if you have already pre-arranged this at time of booking or if the fixture is imminent.

UK & Northern Ireland Tickets will be posted 1st Class Royal Mail approximately 2-4 weeks prior to the fixture.
Europe Tickets will be posted Standard International Mail approximately 2-4 weeks prior to the fixture.
Rest Of The World Your tickets will be automatically held for collection. You will receive an email with all the collection information you need.

How do I receive my complimentary car parking pass?

If you are travelling to Old Trafford by car and wish to park, your Matchday VIP Experience Package entitles you to a complimentary car park pass.

If you have already requested a car park pass at time of booking, this will arrive with your tickets. For collections, you will be able to park temporarily until you receive your package.

To request a car park pass, please email travel.sin@satgurutravel.com

Who do I tell about special dietary requirements?

If you or your guests have any special dietary requirements please call our Matchday Operations Team on +65 63372919  or email travel.sin@satgurutravel.com at least five working days before the game. Please note kosher meals incur an additional cost of £65 per person.

What should I wear?

Red Café Pre/Post Match, Museum and Lancashire Package

CASUAL DRESS CODE:
Strictly no away team colours or shorts. No attire displaying offensive language or imagery. The Club has the right to refuse admission to any person wearing attire deemed unsuitable.

No. 7 at Old Trafford

SMART CASUAL DRESS CODE:
Strictly no shorts, sportswear including trainers or football shirts. Smart jeans are permitted. This dress code does not apply to children under 12. The Club has the right to refuse admission to any person wearing attire deemed unsuitable.

Is smoking allowed?

Old Trafford Stadium is a no-smoking area. Smoking, including electronic cigarettes, is prohibited in all areas. Stewards are briefed to be vigilant for anyone in breach of this rule and offending supporters will be asked to leave the stadium. Please note that once you have entered the stadium, should you wish to go back outside, you will not be permitted back into the stadium.

Should I buy a programme?

There will be an official match programme waiting for you and your guests in your suite as this is included as part of your hospitality package.

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